TERMS & CONDITIONS

General

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zawadi Print's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

About Us

The term “Zawadi Print” or “us” or “we” refers to the owner of the website which is Zawadi Print. The term “you” refers to the user or viewer of our website.

Terms of Use

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Price and payment

The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error. Product prices include VAT.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Payment for all Products must be by credit/debit card or other method as available on our web site.

Consumer rights

If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in our Returns Policy below).

To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Returns

If for any reason you are not happy with your order, return it to us within 30 days for a replacement or a full refund.

At Zawadi Print  we always do our best to deliver a product that we hope you'll love but should you change your mind or are not satisfied, you have 30 days to return your item(s) for a full refund or replacement.

Returns policy: here's how it works

  • Contact us within 7 days with your order number handy and the reason for your return

  • As soon as we receive your request, we'll send step-by-step instructions on how to return your order

  • Repack the item in the original packaging it came in – please note the item(s) must be in the original condition you received it in 

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • Once we receive your returned order, we'll replace it or refund it

  • We process all refunds within 28 days

Returns policy: what you need to know

  1. We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one

  2. If you are a business customer our '30 day guarantee' does not apply. Our business order guarantee only covers faulty workmanship or damage whilst in transit

  3. We cannot refund shipping costs for orders delivered outside the UK (unless the product is faulty or damaged)

  4. We cannot offer goods in exchange for the ones that you return, only replacements

 

Damage/Non-Delivery

Claims for damage must be made by Contacting us within 3-days of receipt of goods and goods returned within 14 days of receipt. Damaged product and packaging must be retained in case of inspection by our carriers. 

Claims of non-delivery must be made within 28-days of despatch.

Faulty Goods

In the unlikely event that your product is faulty please return it within 14 days. Please contact us in any of the ways detailed in the Contact Us section and we will advise you of the returns procedure. It would be helpful if you could supply a photograph and description of the fault.

We can only acknowledge returned goods if they are sent using Royal Mail ‘Signed For’ Recorded delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we accept responsibility for the fault we will reimburse Royal Mail ‘Signed For’ Recorded delivery postage costs. In the event of your choosing an alternative service we reserve the right to reimburse you to the amount that this service would have cost.

Copyright

The images and designs used on the Zawadi Print website are the property of Zawadi Print and Callie Smart. 

This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.  In the event there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be an appropriate remedy. An Interim injunction is a court order, which would prevent any further use or distribution of the image that we are concerned about, until a final court hearing where the court will make a decision on all the facts.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Fabric Based Products

We recommend that you avoid contact with light coloured textiles and or upholstery with all fabric based products supplied by us as due to the manufacturing processes there may be some ink transfer for which we cannot be held liable for.

Trade Customers

All trade customers who enjoy a credit period for orders must trade within our terms of sale and this includes ensuring that all balances are cleared within their agreed times. We reserve the right to remove credit to any customer trading outside of this condition.

We reserve the right to reject any order at our own discretion.

Applicable Law

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.